Do you need to make a claim? One of our team of friendly experts is ready to take your call. We’ll support you every step of the way. Remember, there’s 'no fuss with us'.

Download our claim forms here


What is an excess?

An excess is the amount you must contribute toward a claim for each event that occurs. If you need a reminder of the excess amount you have agreed to, you can find this on your most recent policy schedule


Pick up the phone

If you need to make a claim, don’t delay. Call Albany Insurance as soon as it’s practically possible to start your claim.


Get a photo

Your mobile can capture pictures that may help with a difficult claim. If you do take photos, let us know. We can advise if they’ll help with your claim.


Keep a record

Keeping accurate records is the key to a faster and more accurate payout. Please collect, record and photograph model and serial numbers and keep them somewhere safe.



To stop vital information getting lost, take photographs where you can. For example, if in a motor vehicle accident, producing a photo of the scene may be useful in establishing the responsibility of a third party.

Accident Checklist

  • Don’t admit responsibility for the accident.
  • Stay calm. If your vehicle is in the way put the hazard lights on and move your car to the nearest verge or curb.
  • Check that everyone is okay. If there are injuries dial 111 for an ambulance. Any injuries must be reported to the police within 24 hours.
  • If there’s a dispute, report it to the police immediately.
  • Contact us as soon as possible.
  • Collect as much information as you can at the time of the accident.


How to lodge a claim with EQC


Please contact us to be guided through the EQC process, as we’re here to help.



Call 09 415 8211 to start your claim

We’re here to help. Call us today and we’ll get things underway.




Call us now to get things underway. Even if you need to make an emergency call after hours, you’ll be given the contact details for a team member who can assist you right away.



To Rinie, Jeremy and the team at Albany Insurance Services. Thank you so very much for making a horrible time easier with your kindness during the handling of our recent claim.
Lyle, Gail, Blake and Bailey Irwin

Get in touch:

09 415 8211

No fuss insurance.

222 Dairy Flat Highway

Albany Village 0632, North Shore

P O Box 205

Albany Village 0755, North Shore

Tel: 09 415 8211

Fax: 09 415 8713