Claims

Download our claim forms here

• General claim form
• Motor vehicle claim form

 

What is an excess?

An excess is the amount you must contribute toward a claim for each event that occurs. If you need a reminder of the excess amount you have agreed to, you can find this on your most recent policy schedule

 

Pick up the phone

If you need to make a claim, don’t delay. Call Albany Insurance as soon as it’s practically possible to start your claim.

 

Get a photo

Your mobile can capture pictures that may help with a difficult claim. If you do take photos, let us know. We can advise if they’ll help with your claim.

 

Keep a record

Keeping accurate records is the key to a faster and more accurate payout. Please collect, record and photograph model and serial numbers and keep them somewhere safe.

 

Evidence

To stop vital information getting lost, take photographs where you can. For example, if in a motor vehicle accident, producing a photo of the scene may be useful in establishing the responsibility of a third party.

Accident Checklist

• Don’t admit responsibility for the accident.
• Stay calm. If your vehicle is in the way put the hazard lights on and move your car to the nearest verge or curb.
• Check that everyone is okay. If there are injuries dial 111 for an ambulance. Any injuries must be reported to the police within 24 hours.
• If there’s a dispute, report it to the police immediately.
• Contact us as soon as possible.
• Collect as much information as you can at the time of the accident.

 

How to lodge a claim with EQC

For domestic property EQC cover the first $100,000 for House and $20,000 for Contents damage. Homeowners with insured properties damaged by Natural Disasters can find useful information about this on Earthquake Commission. website www.eqc.govt.nz

 

Please contact us to be guided through the EQC process, as we’re here to help.