An excess is the amount you must contribute toward a claim for each event that occurs. If you need a reminder of the excess amount you have agreed to, you can find this on your most recent policy schedule
If you need to make a claim, don’t delay. Call Albany Insurance as soon as it’s practically possible to start your claim.
Your mobile can capture pictures that may help with a difficult claim. If you do take photos, let us know. We can advise if they’ll help with your claim.
Keeping accurate records is the key to a faster and more accurate payout. Please collect, record and photograph model and serial numbers and keep them somewhere safe.
To stop vital information getting lost, take photographs where you can. For example, if in a motor vehicle accident, producing a photo of the scene may be useful in establishing the responsibility of a third party
Please contact us to be guided through the EQC process, as we’re here to help.